Business English
Communication for Success!

By: O.G. | December 30, 2017

There are two basic ways to express yourself in an email - using the passive voice (indirect) or the active voice (direct). In this post, we will look at the importance of both. We will also see examples for each of them using different verb tenses - past, present, and future. Click the links below to learn more.


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By: O.G. | December 30, 2017

Similar to the tone of an email, the register will help make your message sound more polite and professional. For email writing, register means the type of formal or informal language that you use. This will be determined by the relationship between you and the reader. For professional emails, your message should not be too formal or too informal. In this post, we will focus on writing business friendly messages. Click on the links below to learn more.


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By: O.G. | December 30, 2017

One of the biggest issues with email is that people cannot see facial expressions or hear the sound of your voice. However, it is still important to use professional tone in business email. In this post, we will look at three important factors to consider when writing your message: avoid negative tone, be tactful and constructive, and politely state the issue and suggest a solution. Click the links below to learn more.


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By: O.G. | December 30, 2017

The signature is the part of the email where you say goodbye to the reader. It will almost always include a signoff (a word use to conclude a letter or message) and your name. The type of signoff used at the end of your email will depend on your relationship with the reader. In this post, you will see examples for: close friends, close colleagues, colleagues, business friendly professionals, and formal professionals.


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By: O.G. | December 28, 2017

It is important to end your emails politely. In this post, we will look at some useful closing expressions that can be used to thank someone, request action, offer additional assistance, apologize, or to keep in touch. Click on the links below to learn more.


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